Terms of service

General Policy

All sales are final. By purchasing from The Sili Cradle, you acknowledge and accept that silicone dolls are handmade art pieces, created with care and craftsmanship. Due to the unique nature of these products, no guarantees, warranties, refunds, or exchanges are offered under any circumstances.

Shipping

The Sili Cradle will cover the cost of shipping insurance for all items sent to buyers. While every effort is made to ensure safe and secure delivery, The Sili Cradle is not responsible for any damage, loss, or delays caused during shipping. Buyers must file any claims for shipping-related issues directly with the shipping carrier's insurance department.

Disclaimer

Silicone dolls are sensitive to various environmental factors, such as exposure to smoke, latex, and other materials. The Sili Cradle cannot control the conditions under which these dolls are handled or stored after leaving the artist. By purchasing, you agree to accept the doll "as-is" and understand that no guarantees or remedies are provided.

International Sales

It is the buyer's responsibility to pay any and all customs fees and duties.

Custom Orders

Custom orders are non-refundable and non-exchangeable. Deposits for custom commissions are also non-refundable.

Modifications

Any modifications to these terms must be agreed upon in writing before the purchase is completed.

Updates to Terms and Conditions

The Sili Cradle reserves the right to update, modify, or refine these terms and conditions at any time and at its sole discretion. Any changes will be effective immediately upon posting on the website or communicated otherwise. It is the buyer’s responsibility to review the terms and conditions prior to making a purchase.